Arts and Heritage sector

Arts and Heritage sector


Drawing on our long experience of devising and managing education programmes in museums, galleries, archives and libraries we help cultural organisations develop the most imaginative and effective services and content. We help with market research, fundraising, creative delivery, training and evaluation.


We help our clients understand their audiences and users, combining a deep empathy for cultural settings with methodical research and proven delivery methods. We have adapted the processes of Service Design to be particularly relevant to arts, museums and heritage organisations. This helps us devise appropriate marketing campaigns, social media strategies, educational resources and experiences. The best services and programmes maximise your impact by increasing enjoyment, dialogue and participation.

A vital part of Service Design is evaluation. We have a wealth of experience in evaluating cultural programmes, gathering evidence of impacts and reporting to practitioners and funders. We underpin all our evaluation with Theory of Change methods.

We have a leading reputation in advising on and designing digital services for cultural organisations, right through from high-level policies for government to small museums or arts groups wanting to make more of their use of social media and digital content. We work with a small trusted number of digital experts to develop websites, apps, digital content and collection management systems. We don’t push any particular technical solution – rather creating infrastructure that you can control, adapt and grow with.